Return Policy

At Aurelio Garcia Shoes, we want you to be completely satisfied with your purchase. If you are not satisfied, you may return eligible items under the following conditions:

Return Eligibility

• Returns must be initiated within 14 days of the delivery date.
• Items must be unused, unworn, and in their original condition.
• All returns must include the original shoe box, original packing materials, and any accessories that were included with the order.
• The original shoe box must not be used as the shipping box. Please place the shoe box inside another shipping carton to prevent damage.

Non-Returnable Items

We cannot accept returns for:

• Shoes that have been worn outdoors or show signs of use.
• Items returned without the original box or packing materials.
• Damaged, altered, or incomplete merchandise.
• Final sale or clearance items (if applicable).

Return Process

To request a return, please contact our customer service team within 14 days of receiving your order. Include your order number and the reason for the return. Once your return request is approved, we will provide return instructions.

Customers are responsible for return shipping costs unless the return is due to our error (such as receiving the wrong item or a defective product).

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original method of payment. Please allow 5–10 business days for your financial institution to process and post the refund after it has been issued.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging so we can resolve the issue as quickly as possible.

If you have any questions regarding our Return Policy, please contact our customer service team before returning your merchandise.